Frequently Asked Questions
Orders
No, once the order is complete it is not possible to cancel it.
No. You can place orders on Rinascimento.com by creating an account or as a guest user.
You will receive two emails, an order confirmation email (right after the online purchase is placed) and an email to confirm shipping (containing a link to track the package).
Verify that the order confirmation email is not in the spam folder. In case it is not in the spam folder, contact our Customer Service at shop@rinascimento.com.
It is possible that the order was placed as a guest (Guest). For further confirmation, contact Customer Service by writing to shop@rinascimento.com.
No. Once the order is confirmed it cannot be changed.
You can consult the available size guide by clicking here
Payments
The online payment is debited when the goods are shipped. At the same time, you will receive and email to notify you of shipment.
You can choose to pay with a credit or debit card (Mastercard, Visa, Maestro, Visa Electron and PostePay) or PayPal.
Shipping
You can choose to have your order delivered to an address of your choice (home, office, etc.).
Courier delivery is free for all orders equal to or greater than €200. For purchases under €200, delivery costs can be found here.
Overall delivery times can vary. They are calculated by adding the order preparation time to that of the shipment.
Preparation times
Orders with home delivery are prepared from Monday to Friday (excluding holidays) within 3 business days from the Order Confirmation.
Shipping times
Once the package has been prepared, you will receive a Shipping Confirmation email. If you have chosen home delivery, the package will arrive in 1-3 business days.
Deliveries are made from Monday to Friday (excluding bank holidays), during normal business hours (9:00 AM - 7:00PM). In exceptional cases, deliveries may be delayed due to force majeure (e.g.: strikes or atmospheric conditions).
No. It is possible to request the change by contacting our Customer Service directly by writing to shop@rinascimento.com. If you have already received the shipping confirmation email, you will have to wait for the first delivery attempt before requesting a change.
If you have placed your order through your account, you can verify the status in the “My Orders” section in your personal profile. For home delivery, you will receive an email with the tracking link.
Yes. You must request release by contacting Customer Service. Deliveries are made from Monday to Friday (excluding national holidays), during normal office hours.
If your package is not intact or is damaged, contact our Customer Service by writing to shop@rinascimento.com providing photographs.
Returns and refunds
You can find all information regarding our return policy here.
It is not possible to exchange products ordered online. You will have to request a return and then place a new order.
Of course. You can follow the instructions provided in the “Returns and Refunds” section.
Of course. You can follow the instructions provided in the “Returns and Refunds” section.
If the package for the return has already been picked up, it is not possible to change the return request. If the package has not been picked up, please contact Customer Service by writing to shop@rinascimento.com.
Puoi restituire gratuitamente i prodotti acquistati online entro 14 giorni dalla ricezione del pacco.
Il reso è gratuito se utilizzi il nostro corriere convenzionato. Se scegli un corriere differente, le spese di spedizione del pacco di reso saranno a tuo carico. Per ulteriori informazioni visita la sezione “Resi e Rimborsi per acquisti online”.
In caso di reso di un ordine non verranno rimborsate le spese di spedizione, se sostenute in fase di acquisto. I costi per il pagamento in contrassegno non verranno rimborsati.
Il rimborso viene eseguito mediante riaccredito su carta di credito o conto PayPal a seconda dello strumento utilizzato in fase di acquisto. Se l’acquisto è stato fatto con pagamento in contrassegno, il rimborso verrà eseguito con bonifico bancario.
I tempi di riaccredito dell’importo dipendono dalle tempistiche dalla tua banca o istituto di credito.
Altre domande
Non ti preoccupare, puoi contattare il nostro Servizio Clienti cliccando qui per ogni tipo di esigenza.
Se hai dubbi sulla sicurezza dei nostri prodotti, rivolgiti al servizio clienti: I dettagli di contatto sono riportati nella pagina Contatti.
