Orders
No, once the order is complete it is not possible to cancel it. If you are no longer interested in the goods, you can refuse the parcel at the time of delivery.
No. You can place orders on Rinascimento.com by creating an account or as a guest user.
You will receive two emails, an order confirmation email (right after the online purchase is placed) and an email to confirm shipping (containing a link to track the package).
Verify that the order confirmation email is not in the spam folder. In case it is not in the spam folder, contact our Customer Service at shop@rinascimento.com.
It is possible that the order was placed as a guest (Guest). For further confirmation, contact Customer Service by writing to shop@rinascimento.com.
No. Once the order is confirmed it cannot be changed.
Payments
The online payment is debited when the goods are shipped. At the same time, you will receive and email to notify you of shipment.
You can choose to pay with a credit or debit card (Mastercard, Visa, Maestro, Visa Electron and PostePay) or PayPal.
Shipping
You can choose to have your order delivered to an address of your choice (home, office, etc.).
Courier delivery is free for all orders equal to or greater than €200. For purchases under €200, delivery costs can be found here.
Overall delivery times can vary. They are calculated by adding the order preparation time to that of the shipment.
Preparation times
Orders with home delivery are prepared from Monday to Friday (excluding holidays) within 3 business days from the Order Confirmation.
Shipping times
Once the package has been prepared, you will receive a Shipping Confirmation email. If you have chosen home delivery, the package will arrive in 1-3 business days.
Deliveries are made from Monday to Friday (excluding bank holidays), during normal business hours (9:00 AM - 7:00PM). In exceptional cases, deliveries may be delayed due to force majeure (e.g.: strikes or atmospheric conditions).
No. It is possible to request the change by contacting our Customer Service directly by writing to shop@rinascimento.com. If you have already received the shipping confirmation email, you will have to wait for the first delivery attempt before requesting a change.
If you have placed your order through your account, you can verify the status in the “My Orders” section in your personal profile. For home delivery, you will receive an email with the tracking link.
Yes. You must request release by contacting Customer Service. Deliveries are made from Monday to Friday (excluding national holidays), during normal office hours.
Avrai 14 giorni di tempo a partire dalla data di ricezione dell’email di arrivo in negozio per ritirare il tuo ordine ed effettuare un eventuale reso. Trascorsi questi giorni il tuo ordine sarà reso al mittente. Nel caso tu fossi impossibilitata al ritiro, potrai delegare un'altra persona munita di numero d'ordine e documento di identità.
If your package is not intact or is damaged, contact our Customer Service by writing to shop@rinascimento.com providing photographs.
Returns and refunds
You can find all information regarding our return policy here.
It is not possible to exchange products ordered online. You will have to request a return and then place a new order.
Of course. You can follow the instructions provided in the “Returns and Refunds” section.
Of course. You can follow the instructions provided in the “Returns and Refunds” section.
Sì, sarà possibile rendere gli articoli anche in negozio, ti basterà contattare il Servizio Clienti cliccando qui per annullare la richiesta Online.
If the package for the return has already been picked up, it is not possible to change the return request. If the package has not been picked up, please contact Customer Service by writing to shop@rinascimento.com.
You can return the products purchased online at no cost within 14 days from receipt of the package.
The return is free if you use our partner courier. If you choose a different courier, you will be responsible for the shipping costs of your package. For additional information, please visit the “Returns and Refunds” section.
In case of a return, the shipping costs for the purchase will not be refunded.
Non è possibile rendere tramite procedura online un prodotto acquistato in un negozio.
The refund is credited back to the credit card or PayPal account used for the purchase. The time necessary to credit back the amount depends on your bank.
No. In caso di pagamento in contrassegno il rimborso verrà effettuato solo mediante bonifico bancario previa condivisione dell’IBAN.
Other questions
Don’t worry, you can contact our Customer Service by writing to shop@rinascimento.com for any information you may need.
If you have any concerns about the safety of our products, please contact customer service: the contact details are provided on the Contact page.
