Order information
Fill in the fields with the details of the order you want to return. All fields are required.
Step 1 of 2: Choose what to return
Select all the items you want to return and indicate the reason for the return.
Select all the items you want to return and indicate the reason for the return.
${returnItems.length} items to return
Amount to be refunded ${$filters.money(returnTotal*100)}
Make sure you have selected all the items you want to return; it will not be possible to submit further return requests for this order.
Only one return per order is allowed.
You can select your preferred return method from those available:
- Drop-off at a collection point
- Drop-off at a Rinascimento store
Once the return is confirmed, you will receive the order refund within 14 business days from the day the package arrives at our warehouse.
The refund will be issued through the same payment method you used for the purchase:
Check that the information entered is correct before confirming the return.
Step 2 of 2 - Summary and confirmation
Check that the information entered is correct before confirming the return.
${$filters.money((item.final_price !== undefined ? item.final_price : item.price)*100)}
Color: ${item.color}
Size: ${item.title}
${$filters.money((item.final_price !== undefined ? item.final_price : item.price)*100)}
Color: ${item.color}
Size: ${item.title}
- Subtotal ${$filters.money(returnTotal*100)}
- Cash on delivery fee Not refundable
- Shipping Not refundable
- Total ${$filters.money(returnTotal*100)}
Shipping and cash-on-delivery fees are non-refundable. You will receive a refund of the price paid for the product, net of any discounts or promotions applied.
You will be refunded to the payment method used for the purchase.
Your return is confirmed
Number ${returnId}
Soon, you'll receive an email with all the summary information, packing directions, and QR code to show at the pickup point. The refund will be made immediately after our operators have checked the returned goods.
The refund will be credited to the original payment system.
For more information we invite you to contact our customer care
Prepare the package
You can reuse the box you received with your order. Make sure the items to be returned have their tags attached and have not been damaged or deteriorated. Also include any accessories (belt, dust bag, etc.) in the box. Take the package to your selected Poste Italiane drop-off point where you simply need to show the QR code from the return confirmation email.
You can find more information on this page
Refund
Successivamente alla ricezione del reso, il nostro magazzino effettuerà tutti i controlli per verificare che la procedura e le condizioni siano state rispettate.A reso confermato riceverai il rimborso dell'ordine entro 14 giorni lavorativi dal giorno in cui il pacco sarà arrivato presso il nostro magazzino. Riceverai entro alcune ore una email di conferma del reso e del rimborso (se non la ricevi controlla nello spam).
Please remember you can ship the return within 14 days, counting as the first day the date your order was delivered (for example: if you received the order on the 10th of the month, you can return it by the 23rd of the same month).
Error in the return request
${error}Unfortunately, it was not possible to process the return request. We suggest contacting our customer care.
