The Rinascimento On-line Store aims to ensure full satisfaction during your Shopping Experience. If for any reason the Customer is not satisfied with the order or if the products delivered are not of the required quality, the Customer may return the product purchased within 14 days of receipt. The Right of Withdrawal may be exercised exclusively by the Customer and under no circumstances by the recipient of any gifts.
Teddy will refund the Customer for the amount of purchased goods excluding the original shipping costs which are at Customer's expenses; just in case of defected items the original shipping costs are at Teddy's expenses.
COST OF RETURNING GOODS
In case of returns request the shipping costs are at Teddy's expenses only if the withdrawal is booking through Teddy's couriers; unlike the Customer have to pay for the return shipment.
RETURNING PURCHASES MADE ON-LINE TO A STORE
It is not possible to return products purchased on-line to a Rinascimento store.
HOW TO RETURN GOODS
Please note that, before returning goods, you must always wait for the Customer Service authorization.
To send a return request to the Rinascimento Customer Service, write to firstname.lastname@example.org indicating the order number, items to be returned, quantity and reason for the return. Also please remember to specify whether you want to make use of the courier service with which Rinascimento has an agreement or whether you prefer to send goods by yourself, for further details see section RETURNING GOODS. Our Customer Service will answer within 48 working hours after the request has been received.
The items must be returned with the label indicating the bar code and any material that is part of the package.
Returns may be sent only from the country the order was placed from.
Refunds will only be paid for items returned following these instructions. If the return does not comply with the conditions listed below, the package will be returned to the sender.
Clothing must be returned with the label indicating the bar code and in its original packaging. Please also note that, in compliance with the provisions of article 67 of the Consumer Code, the substantial integrity of the goods to be returned is an essential condition for the exercise of the right of withdrawal. Clothing that is damaged and/or deteriorated may therefore not be returned. All accessories, including certificates of authenticity, dust covers and labels must also be included in the package returned. Send an e-mail to email@example.com if any of the items received does not have all its packaging accessories.
All footwear must be worn only on a carpet until you decide to keep it, in order to avoid damaging the soles. Shoes must be returned clean, with no marks and in their original box, in perfect condition, as the box is an integral part of the footwear. Shoes returned with marks, dirty or without the box will not be accepted and will be returned to the sender. The box is an integral part of the product and must be returned fully intact. Damaged boxes will not be accepted, as they are an integral part of the returned goods.
Accessories including belts, brooches, charms shall be included with any returns. Send an e-mail to firstname.lastname@example.org if one of the items you have received is missing any accessories purchased with the garment.
If you receive a faulty or damaged item or if the item has any production defects, you must immediately notify us at email@example.com. Items that are torn or damaged by wear shall not be deemed to be faulty.
Size or colour replacements are not accepted.
Customers returning goods must do so in the original external packaging; if the packaging is damaged, they may use a box of the same size and strength, sealing it carefully with adhesive tape. Whether Customers chose to return goods with the courier service that Rinascimento has an agreement with, they must also print the courier return label found in the e-mail authorising the return, affixing it to the box in order to cover the information relating to the original shipment.
They must then call the courier at their nearest branch in order to agree the time and date for the collection. The number to contact will be provided by the Customer Service:
- UPS for European countries, with the exception of Cyprus and Malta for which Customers must choose their own courier and pay for the delivery costs.
The numbers below can be used to contact the courier and arrange for collection:
DHL Austria – Phone number: 0820-550505
DHL Belgium – Phone number: 02-715 50 50
DHL Bulgaria – Phone number: 0700-17-700
DHL Croatia - Phone number: 385-21-370227
DHL Czech Republic – Phone number: 840 103 000
DHL Denmark – Phone number: +45 70 345 345
DHL Estonia – Phone number: +372-6 808 555
DHL Finland – Phone number: +358 (0) 30 45 345
DHL France – Phone number: 0825 10 00 80
DHL Germany – Phone number: 0180 5 345300-3
DHL Greece – Phone number: +30 210 9890926
DHL Hungary – Phone number: +3640 45 45 45
DHL Ireland – Phone number: 1890 725 725
DHL Italy – Phone number: 199 199 345
DHL Latvia – Phone number: +371 660 10 000
DHL Lithuania – Phone number: +370-5-2360700
DHL Luxembourg – Phone number: 00352 35 09 09
DHL Malta – Phone number: +(356) 21800148
DHL Netherlands – Phone number: 0800-0552
DHL Poland – Phone number: +48 42 6 345 345
DHL Portugal – Phone number:
DHL Romania – Phone number:
DHL Slovakia – Phone number: +421 2 48 229 229
DHL Slovenia – Phone number: +386 (0)1 588 78 00
DHL Spain – Phone number: 902 12 24 24
DHL Sweden – Phone number: 0771 345 345
DHL United Kingdom – Phone number: +44 (0) 844 248 0844
Rinascimento reserves the right to not accept garments from the same order if returned and shipped at different times. Any returned goods must be sent in a single shipment.
Two different orders however may be returned in the same box. You must however ensure that the labels are attached properly in order to identify the returns.
You may choose a courier other than that indicated and send the goods to our warehouse in Bologna, after having received the return authorization:
VIA DEI LANAIOLI, BLOCCO 4 – CENTERGROSS
40050 FUNO D’ARGELATO (BO)
Please remember that any shipments of returned items using couriers other than the one indicated will be at the Customer's expenses; Customers must send en email to Rinascimento Customer Service firstname.lastname@example.org indicating the order number, items to be returned, quantity and reason for the return. Moreover, please ensure you choose a traceable shipping method, as Rinascimento will not be responsible for any loss or theft.
After receiving the returns, our warehouse checks the goods to verify that the procedure and conditions have been complied with. The Customer will receive an e-mail confirming the acceptance and refund.
The goods must be delivered to the courier no later than 5 days following the date on which Rinascimento authorises the return.
Our bank will refund the full amount of the returned goods (excluding shipment costs) to the credit card or PayPal account within 14 working days from the date of receipt of the returned goods.
In the case of gifts, if the order was paid for by Credit Card or PayPal, the refund will be made to the account of the person who made the original payment. For security reasons we are not authorised to pay refunds to any other account.
Credit card: our bank will indicatively refund the amount within 14 working days following our e-mail confirmation. The time required to confirm the receipt of the refund may vary, and depends on the card issuer.
Paypal: the amount will be refunded within 14 working days to the Customer's Personal Account.
Rinascimento reserves the right to refuse returns notified or sent after the aforementioned terms or for products that are not in the same condition they were received in.