RETURNS AND REFUNDS The Rinascimento On-line Store aims to ensure full satisfaction during your Shopping Experience. If for any reason the Customer is not satisfied with the order or if the products delivered are not of the required quality, the Customer may return the product purchased within 14 days of receipt. The Right of Withdrawal may be exercised exclusively by the Customer and under no circumstances by the recipient of any gifts. Teddy will refund the Customer for the amount of purchased goods excluding the original shipping costs which are at Customer's expenses; just in case of defected items the original shipping costs are at Teddy's expenses.
COST OF RETURNING GOODS In case of returns request the shipping costs are at Teddy's expenses only if the withdrawal is booking through Teddy's couriers; unlike the Customer have to pay for the return shipment.
RETURNING PURCHASES MADE ON-LINE TO A STORE It is not possible to return products purchased on-line to a Rinascimento store.
HOW TO RETURN GOODS Please note that, before returning goods, you must always wait for the Customer Service authorization. To send a return request to the Rinascimento Customer Service, write to firstname.lastname@example.org indicating the order number, items to be returned, quantity and reason for the return. Also please remember to specify whether you want to make use of the courier service with which Rinascimento has an agreement or whether you prefer to send goods by yourself, for further details see section RETURNING GOODS. Our Customer Service will answer within 48 working hours after the request has been received. The items must be returned with the label indicating the bar code and any material that is part of the package. Returns may be sent only from the country the order was placed from. Refunds will only be paid for items returned following these instructions. If the return does not comply with the conditions listed below, the package will be returned to the sender.
RETURNING GOODS Customers returning goods must do so in the original external packaging; if the packaging is damaged, they may use a box of the same size and strength, sealing it carefully with adhesive tape. Whether Customers chose to return goods with the courier service that Rinascimento has an agreement with, they must also print the courier return label found in the e-mail authorising the return, affixing it to the box in order to cover the information relating to the original shipment. They must then call the courier at their nearest branch in order to agree the time and date for the collection. The number to contact will be provided by the Customer Service: UPS for European countries, with the exception of Cyprus and Malta for which Customers must choose their own courier and pay for the delivery costs. The numbers below can be used to contact the courier and arrange for collection: Rinascimento reserves the right to not accept garments from the same order if returned and shipped at different times. Any returned goods must be sent in a single shipment. Two different orders however may be returned in the same box. You must however ensure that the labels are attached properly in order to identify the returns. You may choose a courier other than that indicated and send the goods to our warehouse in Bologna, after having received the return authorization: RINASCIMENTO VIA DEI LANAIOLI, BLOCCO 4 – CENTERGROSS 40050 FUNO D’ARGELATO (BO) ITALIA Please remember that any shipments of returned items using couriers other than the one indicated will be at the Customer's expenses; Customers must send en email to Rinascimento Customer Service email@example.com indicating the order number, items to be returned, quantity and reason for the return. Moreover, please ensure you choose a traceable shipping method, as Rinascimento will not be responsible for any loss or theft.